Returns & Exchanges
At Trena, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, we offer a 30-day return policy for unopened and unused products.
Initiate Your Request
Log into your Trena account and select the items you wish to return from your order history to generate a return authorization number.
Prepare Your Package
Carefully pack the unused beauty products in their original packaging, ensuring all protective seals remain intact to qualify for a full refund.
Ship It Back
Attach the provided prepaid shipping label to your parcel and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing